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Support

Immediate solutions
for our customers.

For our customers, there is an after-sales service with the possibility of direct intervention by our technicians, who guarantee speed of response and execution. 

You can also receive assistance during the selection of the product or for the use of LiveCurve by contacting one of our commercial technicians at 0444 472472 or by writing to This email address is being protected from spambots. You need JavaScript enabled to view it..

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The most frequently
asked questions.
The centrifugal fan does not turn on.

It may be an electrical problem because the ordinary turn-on system does not allow the engine to run at properly work speed.

Solution:

  1. Check if the turn-on system is appropriate regarding the engine and fan’ features.
  2. If necessary, consider a different setting for the starter.
  3. The application of air curtain units may be suggested during the turning on phase.

Note:

Frequently, it happens to high-pressure fans marked by higher inertia compared to the couple’s installed engine characteristics.

The fan vibrates.
  1. The cause is the fan installation.

    Solution:

    Check the fan assemblage to the system; the rigid connections between fan and system may create structural tensions and, therefore, vibrations while working.
  2. Rotation part imbalance (1)

    Solution:

    Check if the impeller reports balancing weights. In that case, it is suggested to provide for a balancing.

  3. Rotation part imbalance (2)

    Solution:

    a. Check the presence of foreign bodies stuck in the impeller such as rags, paper or plastic sheets, filamentary elements.
    b. Check if the impeller is clean or not. Check if there is some material dust on blades or other impeller’s parts.
    c. Check if the impeller does not present deformations.
    d. Check if the impeller does not own worn parts.
    e. Check if the separation of the parts did not take place. (balancing weights, bolts or hub fixation nails, welded junctions).
The fan absorbs too much energy.
  1. It may be an electric problem.

    Solution:

    Check if the engine’s electric link corresponds to the supply voltage of the line or inverter.
  2. Fan opposite rotation.

    Solution:

    Check if the rotation direction is correct compared to the impeller typology and to the fan housing box (centrifugal fan). Otherwise, reverse the rotation direction.

  3. In case of wrong working point against the right one (centrifugal fan).

    Solution:

    The resistant pressure of the system is lower than the design value or fan typology. For this reason, the working point sets itself in a higher capacity with a higher power absorption. It is suggested to cut the employed capacity by regulating air curtain units (if included) or using a located appropriate sized pressure outlet, for instance, a circular diaphragm.

  4. In case of wrong working point against the right one (axial fan).

    Solution:

    The resistant pressure of the system is higher than the design value or fan typology. For this reason, the working point sets itself in a lower capacity with a higher power absorption. If air curtain units are present, they should be open wide. Otherwise, one may weigh up the substitution of the fan.
The fan does not suck in / aspirate.

The working point does not match the expected one. 

Solution:

The resistant pressure of the system is higher than the design value or fan typology; therefore, the working point sets itself in a lower capacity.

  1. Check possible line obstructions. In that case, proceed to remove them.
  2. Check if the air curtain units are opened or proceed with opening them.
  3. Check system component defects (turns and twists very close to the aspiration or supply fan). In this case, it is suggested to consider a different system’s components setting. 
  4. Check if the system’s pressure drops accord to those declared on fan typology.
The fan emits an improper noise.
  1. It may be a touching point between fixed and moveable parts

    Solution:

    Check if the in-motion parts do not interfere with the fixed ones. In that case, it is suggested to outdistance them.

  2. Electromagnetic noisiness (only in the presence of inverter)

    Solution:

    Electromagnetic noisiness may occur if the frequencies are different from the standard ones. By implementing another inverter setting, it may be reduced.

    Note:

    Such noisiness is due to the activated electric supply. It disappears when the tension comes turned off.

  3. Bearing lubrification (1)

    Solution:

    Firstly, check the lubrification state. Secondly, proceed to grease the bearings. 

    Note:

    Euroventilatori’s fan bearings and engine bearings provide already lubricants of first equipment.

  4. Bearing lubrification (2)

    Solution:

    Firstly, check the lubrification state. Secondly, proceed to grease the bearings.  

    Note:

    Euroventilatori’s fan and engine bearings must be maintained according to producer instructions.

  5. Bearing usury and breaking

    Solution:

    Check the current state of the bearings. If necessary, substitution is required.
Our
authorized dealers.

Vinciguerra Group Srl

Abruzzo

Alberto Ricci Rappresentanze Industriali

Basilicata

Via Martin Lutero, 11 M - 70123 Bari BA
Tel. +39 080/5621345
Cel. +39 333/7976619 - 345/3367989
Fax +39 080/5621345
This email address is being protected from spambots. You need JavaScript enabled to view it.

Maglia Srl

Calabria

Via Antonino di Sangiuliano, 13 - 95131 Catania CT
Tel. +39 095/531538
Fax +39 095/531662
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.magliasrl.it

M.G.E. Motori elettri e ventilatori

Emilia Romagna - Province of Forlì-Cesena, Ravenna

SAI Eletric

Emilia Romagna - Province of Bologna, Ferrara,
Modena, Parma, Piacenza, Reggio Emilia, Rimini

Via Dino Ferrari, 46 - 41053 Maranello MO
Tel. +39 053/6941415
Fax +39 053/6943581
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.saielectric.it

Teco

Friuli Venezia Giulia

Via Leonardo Da Vinci, 2/12 - 33010 Reana del Roiale UD
Tel. +39 043/2881432
Fax +39 043/2854059
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.te-co.it

Vinciguerra Group Srl

Lazio

Rimor Srl

Liguria

Via Luigi Santagata, 43 - 10156 Torino TO
Tel. +39 011/2238561
Fax +39 011/2238750
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.e-rimor.com

Solari Srl

Lombardy - Province of Bergamo

Via B. Signorelli, 2 - 24066 Pedrengo BG
Tel. +39 035/347976
Fax +39 035/0662541
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.solari-bg.it

R.E.M. di Rizzi Matteo & C. Snc

Lombardy - Province of Brescia

Via A. De Gasperi, 21/A - 25060 Collebeato BS
Tel. +39 030/2511752
Fax +39 030/2511754
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.rem-bs.it

V.I.M.E.C. Srl

Lombardy - Province of Mantova

Strada delle Trincee, 15/F - 37135 Verona VR
Tel. +39 045/8550798
Fax +39 045/543002
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.e-vimec.it

Sear Snc di Braconi G. & M.

Marche

Via Albertini, 36 - 60131 Ancona AN
Tel. +39 071/2868133 - 071/2868443
This email address is being protected from spambots. You need JavaScript enabled to view it.

Sear Snc di Braconi G. & M.

Molise

Via Albertini, 36 - 60131 Ancona AN
Tel. +39 071/2868133 - 071/2868443
This email address is being protected from spambots. You need JavaScript enabled to view it.

Rimor Srl

Piemonte

Via Luigi Santagata, 43 - 10156 Torino TO
Tel. +39 011/2238561
Fax +39 011/2238750
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.e-rimor.com

Alberto Ricci Rappresentanze Industriali

Puglia

Via Martin Lutero, 11 M - 70123 Bari BA
Tel. +39 080/5621345
Cel. +39 333/7976619 - 345/3367989
Fax +39 080/5621345
This email address is being protected from spambots. You need JavaScript enabled to view it.

Maglia Srl

Sicily

Via Antonino di Sangiuliano, 13 - 95131 Catania CT
Tel. +39 095/531538
Fax +39 095/531662
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.magliasrl.it

V.I.M.E.C. Srl

Trentino Alto Adige

Strada delle Trincee, 15/F - 37135 Verona VR
Tel. +39 045/8550798
Fax +39 045/543002
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.e-vimec.it

Rimor Srl

Valle D'Aosta

Via Luigi Santagata, 43 - 10156 Torino TO
Tel. +39 011/2238561
Fax +39 011/2238750
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.e-rimor.com

CPI di Enrico Cameran

Veneto - Province of Padua, Rovigo e Venice

Via della Provvidenza 119 - 35030 Rubano PD
Tel. +39 049/632755
Fax +39 049/8975306
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.cpimotori.it

V.I.M.E.C. Srl

Veneto - Province of Belluno, Verona, Vicenza e Treviso

Strada delle Trincee, 15/F - 37135 Verona VR
Tel. +39 045/8550798
Fax +39 045/543002
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.e-vimec.it

Euroventilatori International Srl

Campania, Sardinia, Tuscany, Umbria

Via Risorgimento, 90 - 36070 San Pietro Mussolino VI
Tel. +39 044/4472472
This email address is being protected from spambots. You need JavaScript enabled to view it.

Air Control Industries Ltd

England

Weycroft Avenue, Millwey Rise Industrial Estate - Axminster, EX13 5HU UK
Tel. ++44 (0)1297 529242
Fax ++44 (0)1297 529241
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.aircontrolindustries.com

KONZ – Lufttechnik GmbH

Germany

Autenbachstraße 12 - D-71711 Steinheim / Murr
Tel. +49 071/44890067 | +49 071/44890069 
Fax +49 071/44207335
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.konz-ventilatoren.de

Euroventilatori France

France

150 Rue du Vernay - 38300 Nivolas Vermelle
Tel. +33 047/4436838
Fax +33 047/4436839
This email address is being protected from spambots. You need JavaScript enabled to view it.

Euroventilatori Iberica Slu

Spain

C/. Séneca 31 1º 3ª - 08006 Barcelona
Tel. +34 932/385797
Fax +34 932/385798
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.euroventilatori.es

Euroventilatori Belgium

Belgium

Slingerland Techniek BV

Netherlands

LUFTBERG Spółka z o.o.

Poland

ul. Sikorki 23/14 | 31-589 Kraków | Poland
Tel. +48 600-100-371 / +48 604-959-199

This email address is being protected from spambots. You need JavaScript enabled to view it.
www.luftberg.pl

Euroofan Havalandirma San

Turkey

Altıntepsi Mah. Yahya Kemal Cad. Kubilay Sk. No:10 Bayrampaşa - 34055 Istanbul
Tel. +90 021/26135520 | +90 021/25010012
Fax +90 021/26135519
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www.euroofan.com.tr

Tecnocereal srl

Romania

strada Partizanilor, nr. 15A, Bloc LV47, Scara B, Ap. 22, 900204-Constanta, RO
Tel. 0040-745-031-472
This email address is being protected from spambots. You need JavaScript enabled to view it. 
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.tecnocereal.com

Evroskop

Albania

Evroskop

Bosnia Herzegovina

Evroskop

Kosovo

Evroskop

Serbia

Evroskop

Macedonia

Evroskop

Montenegro